Updated guidance: 30th November 2021

Keeping you safe:

Legal restrictions on face coverings changed on the 19th July. At Blythe House Hospicecare and Helen’s Trust we are continuing with a range of measures to make sure that we are a safe place for our patients, customers, staff and volunteers.

Guidance on visiting Blythe House Hospicecare Community Hub

The COVID guidelines have not changed for healthcare settings and so the same rules are in place.

  • Masks will still be a mandatory requirement for all visitors and staff, unless you are exempt.
  • We will provide you with a medical mask which provides additional protection
  • We will be maintaining social distancing.
  • There will be multiple hand sanitisation and washing points around the building
  • Your details will be logged for contact and trace purposes
  • Please do not come to the Hub if you have any symptoms consistent with COVID 19. These include
    • A high temperature
    • A new, continuous cough
    • A loss or change to your sense of taste

Hospice at Home, Community Volunteers and Home Visits

Providing care or support in a patient’s home requires additional levels of protective equipment.

All staff or volunteers seeing patients in their home will use hand sanitiser and wear

  • Face Mask
  • Gloves
  • Apron
  • Sometimes a Visor as well

All of our staff and volunteers who are seeing patients undertake a strict testing regime to help identify if anyone has COVID with no symptoms. This is another measure to make sure we keep everyone as safe as possible.

Guidance in visiting our shops

From the 30th November 2021 the Government has advised that you will need to wear a face covering whilst in one of our shops, unless you are exempt. Our staff and volunteers will still be wearing face masks at our five charity shops (Chapel-En-Le-Frith, Buxton, New Mills, Whaley Bridge and Bakewell).

Customer will also be expected to wear a face covering when shopping with Blythe House and Helen’s Trust to help protect the wider community (unless they have medical exemption). Face masks will be available if you do not have  one with you.

Hand sanitisation points are available in all shops and we encourage customers to use this when entering and leaving the shop.

This guidance will be reviewed on a regular basis and updated as changes are made.

Blythe House Hospicecare and Helen’s Trust continues to provide free care and services to local patients. Our compassionate and expert staff are on hand to provide:

  • Hospice at Home in partnership with Helen’s Trust: 24/7 palliative and end of life care for patients in their own homes across the High Peak, Hope Valley, Derbyshire Dales and North East Derbyshire – please call: 01298 813007 or 07512 852087.
  • Blythe House Hospicecare Community Hub: Support after diagnosis, living with your condition, symptom management, planning for end of life care, changes to treatment plans, understanding the current healthcare system, isolation, confusion and loneliness, physical therapies, mental health and well-being. Please call 01298 875 080 or refer someone online.
  • Support groups: Covid-secure face to face groups, or via online platform Zoom for people affected by prostate and breast cancers, and bereavement. Please call 01298 875 080.
  • Counselling and bereavement sessions: For adults and children. (referral criteria may apply). Please call 01298 875 080, or refer online.
  • Community Volunteer programme: Shopping and prescription deliveries; telephone chats; transport to/from medical appointments; walking pets – amongst lots of other practical tasks and support. Call: 01298 816 990.


Take care and stay safe.