Feedback Form

At Blythe House Hospice, we welcome all comments regarding the services we provide. We hope your experience has been positive and we would love to hear from you.

However, if we have not met your expectations in any way, including service delivery, with our fundraising activities or in our charity shops, then please let us know so we can conduct a full investigation. We will use the information you provide to endeavor to put things right and help us to become more effective.

There are a variety of ways that you can give us your feedback:

• In person to a member of hospice staff
• By completing the form below
• By email: feedback@blythehouse.co.uk
• In writing: CEO at Blythe House Hospice, Eccles Fold, Chapel-en-le-Frith, High Peak, SK23 9TJ

Complaints procedure: How we will investigate and respond.

Complainants who have made a complaint in writing will be sent a written acknowledgement of their complaint from the relevant senior manager within five working days of receipt of their complaint, and a full response following investigation will be provided within 30 working days of the complaint being received. If the complainant is not satisfied with the outcome of the investigation, they may complain to the Care Quality Commission for complaints relating to clinical services, or the Fundraising Regulator, for income generation matters.