Volunteer Agreement
By signing this form you are confirming that you have fully read and understand the content of the Volunteer Handbook and will adhere to the:
- Relevant policies and procedures for your role
- Risk assessment
- Volunteer Handbook / Blue Stream training modules
- Confidentiality agreement
- Best practice agreement
Failure to adhere to these guidelines may result in you being asked to step down from your volunteer role(s).
Confidentiality agreement
- All patients, clients, their families and carers have the right to expect that Blythe House Hospice staff and volunteers will respect their confidentiality.
- All volunteers are required to treat all they know or learn about a client as strictly confidential. Confidentiality can be a difficult area and volunteers are encouraged to discuss any problems about confidentiality with the Volunteer Team or an appropriate senior staff member.
- By signing this form, you are confirming that you understand that during the course of your volunteering you will treat as confidential all information concerning current or former patients, clients, their families and carers and you undertake not to divulge any such information and if any doubt you will refer the matter to the appropriate senior staff member.
Best practice agreement
Blythe House Hospice will:
- Take all reasonable measures to ensure your safety when you are in the shop, or in your role
- Provide training on the core role, or retail activities, with specific and on-going training opportunities as required
- Provide a staff/volunteer – only area for refreshment breaks (including cloakroom facilities where possible)
- Aim to make your role a rewarding and enjoyable experience.
As a volunteer, I will:
- Have a good understanding and knowledge of all relevant policies and procedures, and adhere to them at all times
- Understand the importance of mandatory training in Fire Awareness and Moving & Handling and undertake this training when requested
- Participate in, and contribute to, other information and training opportunities
- Be welcoming and polite, helpful and respectful to patients, visitors, customers and donors
- Be attentive to the needs of patients, visitors, customers and donors, fellow volunteers and staff
- Be reliable and punctual and undertake my role as agreed. If at any time I am unavailable or unable to fulfil my role, I will advise the Manager as soon as possible
- Be a good team member and show respect and consideration for my colleagues, their opinions and ideas
- Dress and present appropriately for my volunteer role
- Have a knowledge of the services provided by Blythe House Hospice.
- Act as an ambassador in the local community for Blythe House Hospice by promoting the work of the hospice, where appropriate.
