Susie’s story
‘You knew someone who genuinely cared was turning up.’
‘You knew someone who genuinely cared was turning up.’
Living hundreds of miles away in the North East of England whilst her mum, Satu was in Buxton, Susie stayed closely connected through daily phone calls and regular trips to visit. Although the distance was difficult, the support of Blythe House Hospice’s Roaming Car Service meant Satu was never alone.
The care, reassurance and companionship provided by the team brought comfort not only to Satu, but to her family too, giving them peace of mind that someone who genuinely cared was always there to help. Most importantly, it enabled Satu to remain where she most wanted to be at the end of her life – in the home she had loved for more than 50 years.
Susie explained: ‘Mum had COPD for as long as I can remember. It was just part of who she was. She had her inhalers and she managed. She couldn’t get up Terrace Road in Buxton without stopping for a breather, but then again, who can? It never really stopped her living her life, and none of us ever thought of it as something that defined her.
‘Things started to change during 2023 and into 2024. There was a noticeable decline. She became very slim and her breathing got much worse. She had chest X-rays and, in August 2024 she became very poorly and was admitted to Stepping Hill Hospital. At exactly the same time, my dad, Maurice, was also in hospital. They had been married for 55 years, having married in 1970.
‘Whilst Mum was in hospital, Dad told us that Mum had lung cancer. She had quietly told him: ‘I saw a shadow on my lungs when they did the X-rays.’ In September 2024 suddenly and unexpectedly, Dad died in Stepping Hill. One of the hardest things was that Mum couldn’t even go and see him because she had COVID at the time. That was incredibly difficult for all of us.
‘The months that followed were full of hospital admissions. Mum was in and out of both Stepping Hill and Macclesfield hospitals. Around Christmas 2024 we genuinely thought Mum was going to die. She was discharged on Christmas Eve, only to be taken back into hospital by ambulance on Christmas Day. She finally came home in January 2025, and that’s when Blythe House Hospice became involved.
‘She was on home oxygen by then and the Blythe House Hospice Roaming Car team started supporting her with pain management. They helped with everything that allowed her to keep some independence. It wasn’t a sudden decline after that. It was slow. Gradually she took to her bed downstairs, where she felt most comfortable. Friends came and went to see her, and there was always life around her.
‘I live in the North East of England, so I came down every three weekends to spend time with Mum. My brother also lives away. We both knew that if Mum went back into hospital or into a hospice, she probably wouldn’t come home again. Staying in her own home was what mattered most to her. She had lived there for more than 50 years. It was where she belonged.
‘One of the lovely things Blythe House offered was complementary therapy at home. Mum absolutely loved it. She said it was just so lovely to be looked after.
‘As time went on, managing her pain became more difficult because her liver wasn’t working as it should, so medication wasn’t always as effective as everyone hoped.
‘Mum had a wonderful sense of humour and never really changed who she was. She loved a glass of gin or wine. I remember one time, her carers rang me sounding quite concerned because she had a drink at the side of her bed. I just laughed and said: “No, that’s my mum. That’s just what she enjoys!”
‘She was fiercely independent too. Sometimes she’d ring the Roaming Car team herself and simply say: “I’m struggling. Could you come and see me?” And they always did.
‘One night really stands out in my mind. The team didn’t have to dash off to another patient afterwards, so they stayed and chatted with Mum for a while. She told me afterwards how lovely it had been just to have someone to sit with and talk to in the middle of the night. That companionship meant such a lot.
‘Towards the end, the district nurses set up a syringe driver and gently told us we should be prepared. Then, unexpectedly, Mum rallied for a few days. She suddenly announced: “I’m hungry.” She had a McDonald’s on the Wednesday, enjoyed steak on the Thursday and chicken stir fry on the Friday. Then, she started to decline and was sleeping a lot more. The following Wednesday, on 18th February 2026, Mum died peacefully at home.
‘Having the Roaming Car Service supporting Mum was a massive comfort to both me and my brother because we live so far away. I spoke to Mum every day, several times a day, and if she phoned the Roaming Car at 10 o’clock at night, I knew somebody would be there. I knew she wasn’t alone.
‘The team all had such a brilliant sense of humour. They were honest, open and incredibly capable. Whatever the situation was, they came in calmly and knew what needed to be done. You just knew Mum was going to be more comfortable because they were coming. More than anything, you knew someone who genuinely cared was turning up. As a family, we will always be grateful for everything they did for Mum, and for all of us. Thank you.’
Susie’s Mum and Dad, Satu and Maurice
This year, Susie is dedicating a light in memory her beloved Mum in our Light up a Life appeal.
Don’t leave hospice care to chance – a blog for Hospice Care Week 2...